Privacy Policy

Last Updated: July 31, 2026

Welcome to Juvido. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Juvido mobile application and related services. By using Juvido, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information:

• Full Name
• Mobile Number
• Email Address (if provided)
• Profile Photo (optional)
• Pickup and Drop Locations
• Device Information
• GPS Location
• Payment Information (handled securely through third-party payment providers)
• Trip History
• App Usage Information

2. Location Information

Juvido requires access to your device location to provide transportation and delivery services. Your live location is used to:

• Find nearby drivers.
• Calculate trip routes.
• Estimate fares.
• Track rides in real-time.
• Improve navigation accuracy.
• Provide customer support.

Location access is only used while required for the requested service and according to your device permissions.

3. How We Use Your Information

Your information is used to:

• Create and manage your account.
• Provide transportation and delivery services.
• Process payments.
• Improve our services.
• Verify your identity.
• Send ride updates and notifications.
• Provide customer support.
• Prevent fraud and misuse.
• Meet legal obligations.

4. Payment Information

Juvido does not store your complete payment card details. Payments are securely processed by trusted third-party payment providers.

5. Information Sharing

We may share limited information with:

• Drivers assigned to your booking.
• Delivery partners.
• Payment gateways.
• Government authorities when required by law.
• Cloud hosting providers.
• Analytics and service providers.

We do not sell your personal information to third parties.

6. Notifications

Juvido may send notifications regarding:

• Ride updates
• Booking confirmations
• OTP verification
• Order status
• Promotional offers (optional)
• Security alerts

7. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no system can guarantee absolute security.

8. Data Retention

We retain your information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Account Deletion

You may request deletion of your Juvido account by contacting our support team. Some information may be retained where required by law or for legitimate business purposes.

10. Permissions Used

Juvido may request the following permissions:

• Location
• Phone (OTP verification)
• Camera (Profile Verification)
• Storage / Photos
• Notifications

Permissions are requested only when necessary for specific app features.

11. Children's Privacy

Juvido is not intended for children under the age of 18. We do not knowingly collect personal information from minors.

12. Third-Party Services

Our application may use third-party services such as:

• Google Maps
• Firebase
• Google Analytics
• Payment Gateways
• Cloud Messaging Services

These providers have their own privacy policies governing the use of your information.

13. Your Rights

You may have the right to:

• Access your personal data.
• Correct inaccurate information.
• Request deletion of your account.
• Withdraw certain permissions.
• Request a copy of your information.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised "Last Updated" date.

15. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

Juvido Support

Email: support@juvido.com

Website: https://juvido.com

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By using Juvido, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.